Question 1

What is the objective of Operation City Quest?

Accepted Answer

The goal of the scavenger hunt is to find all the items, earn your way to the top of the leaderboard, and more importantly, to have fun with family and friends!

Question 2

How do I get started?

Accepted Answer

Getting started is easy!
1. Purchase your tickets here(https://www.operationcityquest.co.uk/tickets-v2)
2. Redeem (https://www.operationcityquest.co.uk/redeem-tickets)your tickets on our website
3. You'll get an email with instructions to begin
4. Download the app from the app store using the links from the email
5. Make your way to the starting location provided on the email (see suggested locations here)(https://www.operationcityquest.co.uk/suggested-locations)
6. Launch the app, enter the join code and join the team number provided in your instruction email
7. Begin finding the items throughout the city and have fun!!!

Question 3

When can I play Operation City Quest?

Accepted Answer

Operation City Quest is not on a specific day, you can play anytime you'd like since it's all done on an app. Our customer support agents are available Tuesday-Sunday from 2pm to 10pm. Our agents are available during those hours in case you need help! You may play outside of customer support hours if needed.

Question 4

Do I have to play during your customer support hours?

Accepted Answer

No. While our customer support hours are Tuesday-Sunday from 2pm-10pm, you are welcome to play anytime you'd like outside of those hours if needed.

Question 5

What are the requirements for me to play Operation City Quest?

Accepted Answer

A ready-for-fun attitude and at least one fully charged Android or iPhone smartphone is all you need! We also suggest wearing comfortable walking shoes and bringing water on your adventure!

Question 6

How do I know if a certain date is available?

Accepted Answer

We have open availability. Days never fill up, you can play any day of the week. However, we recommend playing during our customer support hours of Tuesday-Sunday 2pm-10pm.

Question 7

Is Operation City Quest a family friendly game?

Accepted Answer

Yes, Operation City Quest is a family friendly game and it makes a great family outing! Children 12 and under are free.

Question 8

What does it cost?

Accepted Answer

Operation City Quest pricing starts at £16.00 per person. You can also find coupon codes on our site, as well as social media pages.

Question 9

Do we pay for tickets per person or per smartphone?

Accepted Answer

Just like other walking tours and attractions, our scavenger hunts are priced per person.

Question 10

What do I win?

Accepted Answer

Playing Operation City Quest isn't about winning a prize. We believe in creating lasting memories with loved ones is rewarding enough.

Question 11

What is the difference between the different versions?

Accepted Answer

Each specialty version (Bachelorette, Birthday, Team Building, Date, etc) comes with all of the challenges included in the Original version, as well as 6 additional challenges with the specialty theme. For example, the Birthday version will give you 6 additional challenges that will help celebrate the birthday person!

Question 12

What other costs are involved?

Accepted Answer

You will not be charged by Operation City Quest for anything other than the ticket price. Please check with your cell phone service provider for rates on data, as Operation City Quest utilizes an app that requires data to play.

Question 13

Can we play in teams?

Accepted Answer

Yes, you can divide your group up into teams and compete against each other

Question 14

What is the recommended team size?

Accepted Answer

We suggest 4-6 players per team to ensure the most participation among all players.

Question 15

How do I book multiple teams?

Accepted Answer

Purchase tickets for the total amount of players that are participating and then make 1 redemption per team, splitting your tickets between the redemptions.

Question 16

Where do we park?

Accepted Answer

We do not have designated areas for parking, you should locate a public parking area downtown near your starting location.

Question 17

Where does Operation City Quest end?

Accepted Answer

Operation City Quest is an open scavenger hunt. You can complete the list of scavenger hunt items in any order you’d like. Therefore, there is no designated ending locations. Most participants choose to make their way back to the starting location when they are done or choose to end at a local restaurant of their choosing.

Question 18

Do I have to pay for my child to come with me?

Accepted Answer

Kids 12 and under are free with a paying adult!

Question 19

Is the scavenger hunt wheelchair accessible?

Accepted Answer

Yes, it is wheelchair accessible. Our game is an open scavenger hunt, where you can explore the city on your own terms. There is no specific route that you have to stick to, therefore you don’t have to go anywhere that is not wheelchair accessible, nor is there anything we’d ask you to find that could not be accessible in a wheelchair.

Question 20

Can we carry alcohol while participating in Operation City Quest?

Accepted Answer

You would have to check out the laws in your city to know that for sure, but if it is allowed in your city, we don't mind either!

Question 21

What is your refund policy?

Accepted Answer

We pride ourselves on the unique scavenger hunts that we build and want our guests to have a fun experience. If you have completed a scavenger hunt and were not happy with it, please contact us and we will do our best to work with you to provide either a refund or a credit to play another one of our games you may be interested in instead. We do not provide refunds for circumstances beyond our control, such as inclement weather, invalid coupon code use, road closures or other issues beyond our control. If you are no longer able to use your ticket at your originally planned time, we would be happy to reschedule your game at no charge. You can reschedule for any day, any city, and even any of our 5 games we offer (Crazy Dash, Wacky Walks, 3Quest Challenge, Operation City Quest, and Zombie Scavengers). We cannot provide refunds for tickets purchased through third-parties such as Groupon, TripAdvisor, or Expedia. If you purchased through a third party and would like a refund, please contact your retailer directly.

Question 22

Can I put the app on more than 1 phone?

Accepted Answer

Yes, you can put the app on as many phones as you'd like.

Question 23

Will we have a guide or host?

Accepted Answer

Our games are all played using an app on your smartphone. We are not physically there with you during the game, however a host will be communicating with you during the game using a chat feature on the app!

Question 24

Is this indoors or outdoors?

Accepted Answer

Operation City Quest is all outdoors in public spaces. You'll be on sidewalks, in parks, etc. You will not be entering into any buildings during the scavenger hunt.

Question 25

How long does Operation City Quest take?

Accepted Answer

It depends on how fast you can find the scavenger hunt items. Most teams allot about 2 hours to find as many items as they can. If you cannot find all the items in the time you have available, you can finish finding the items later that day! You can go at your own pace!

Question 26

Does the app require data?

Accepted Answer

Yes, you will need data to play because you will be uploading photos throughout the game. WiFi connection is not always available or reliable.

Question 27

Do the teams find the items in the same order?

Accepted Answer

Each team will receive the same list of items to find in the same order. However, the teams can complete the items in any order they'd like so teams will go separate ways and use their own strategies to find the items.

Our game isn't specific to a city!

Play in any city or town!

frequently asked questions

Customer Support Hours